When you are running a small but successful business, you want every aspect of the company to run like clockwork. When your business has started to grow, you might have a lot of calls from different customers. You might want to consider a telephone answering service to help you.
There are lots of different reasons why you should consider this kind of service. What are the top 5 reasons why a telephone answering service is perfect for small businesses such as the company you are running?
More Personable Than Email Exchanges
When you are dealing with clients and customers, they want to know that they are valued by you and your employees. Some people might find it quite off-putting or rude if you are always dealing with them by email.
They might prefer that they deal with your company by telephone calls. Hearing someone’s voice at the other end of the phone line will leave a positive impression on the client or customer.
This personal touch makes people much more likely to use your products or services in the future. You will want to use receptionists who have a very positive tone when they are handling calls because this will make people feel completely at ease.
When you are dealing with other businesses, talking to them over the phone will give your company a greater air of professionalism than if you are just relying on emails.
You will be able to measure the success of using a phone answering service rather than solely relying on emails to conduct all of your business.
You Won’t Have To Pay For A Full-Time Member Of Staff
When you are a small business with low-profit margins, you will be looking to save money in ways that do not affect the efficiency of the company. Hiring someone on a full-time basis to man the phones in the office is more expensive than outsourcing this task to dedicated virtual receptionists. You will be able to use the money that you have saved to fund other areas of the business.
You will only have to pay the virtual receptionist for the work that they do. You will not have to pay for anything such as days off sick or time that they take for holidays.
You can research several different firms to find out which one is going to give you the most cost-effective price.
You Will Establish A Sense Of Loyalty
You can establish a sense of loyalty in your customers when your receptionist is talking to them on the phone.
You Won’t Have Any Dropped Calls
Virtual receptionists are trained not to miss a single call from your customers.
Your Company Will Be Contactable Twenty Four Hours A Day
Your company can be contacted from anywhere twenty for hours a day with a virtual receptionist.
Small business owners should definitely think about outsourcing their receptionist duties to another company.